Privacy Policy

Privacy Policy for Sycamore and Stars Ltd

Last Updated: 11 May 2025

1. Introduction

Welcome to Sycamore and Stars Ltd ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sycamoreandstars.co.uk), use our contact forms, and make bookings.  

Sycamore and Stars Ltd is the data controller for the personal information we collect and process, unless otherwise stated.

Our contact details are:

Address: Sycamore and Stars Ltd, Grasby, Brigg, United Kingdom

Tel: 01652 462122

Email: sycamoreandstars@gmail.com

This policy applies to our website, which is built on the Webflow platform.

2. Information We Collect

We may collect and process the following types of personal information:

  • Information you give us directly:
    • Contact Form Submissions: When you contact us via forms on our website, we may collect your name, email address, phone number, and any other information you provide in your message.
    • Communications: If you contact us directly (e.g., by email or phone), we may keep a record of that correspondence.
  • Information we collect automatically:
    • Google Analytics: We use Google Analytics to collect information about your use of our website. This includes information such as your IP address (which may be anonymised), browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how visitors engage with our site and improve its functionality. Google has its own privacy policy, which you can review.  
    • Microsoft Clarity: We use Microsoft Clarity to capture how users interact with our website. This may include session recordings, heatmaps, and insights into user behaviour to help us improve our website design and user experience. This can include mouse movements, clicks, scrolls, and other interactions. Microsoft has its own privacy policy.
  • Information related to bookings (via InnStyle):
    • When you make a booking, you will be interacting with a secure embedded booking system provided by InnStyle. This system is loaded via an iframe on our booking page. InnStyle is a third-party service provider and collects and processes your personal information (such as your name, contact details, payment information, and booking details) according to their own privacy policy. We recommend you review InnStyle's privacy policy to understand how they handle your data. Sycamore and Stars Ltd may receive booking confirmation details from InnStyle to manage your reservation.
  • Cookies and Similar Technologies:
    • Our website uses cookies and similar technologies to enhance your Browse experience, analyse site traffic, and for other purposes. We use Cookie Script for managing cookie consent, which is a Google Certified CMP Partner. You can manage your cookie preferences through the Cookie Script consent banner. For more detailed information about the cookies we use, please refer to our Cookie Policy (or the information provided via the Cookie Script banner).

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our services, including processing your enquiries and managing your bookings.  
  • To communicate with you, respond to your enquiries, and send you information related to your bookings or our services.
  • To improve our website, services, and user experience, using aggregated and anonymised data from Google Analytics and Microsoft Clarity.
  • To maintain the security of our website and services.
  • To comply with our legal and regulatory obligations.

4. Legal Basis for Processing Your Information

We will only collect and process your personal data where we have a legal basis to do so. The legal bases we rely on include:  

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., when you submit a contact form or consent to cookies).
  • Contract: Where processing your data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., processing your booking).  
  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. This includes using analytics to improve our website.  
  • Legal Obligation: Where processing is necessary for us to comply with the law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with data protection laws. These include:  

  • Webflow: Our website hosting and CMS platform.
  • Google Analytics: For website analytics.
  • Microsoft Clarity: For website user experience analytics.
  • InnStyle: Our booking system provider. As mentioned, data you submit through their booking iframe is subject to their privacy policy.
  • Cookie Script: Our cookie consent management platform.

We may also disclose your information if required by law, to enforce our site policies, or protect ours or others' rights, property, or safety.  

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

7. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for specific types of data will vary depending on the nature of the information and the purposes for which it is processed.  

8. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.  
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the right to object to processing if we are processing your information for our legitimate interests.  
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.  

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.  

Please contact us at sycamoreandstars@gmail.com or the address/phone number listed in Section 1 if you wish to make a request.

9. International Data Transfers

Some of our third-party service providers (e.g., Google, Microsoft, Webflow, InnStyle) may be based outside the UK or European Economic Area (EEA). When we transfer your data to such providers, we ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection requirements. This may include relying on adequacy decisions or standard contractual clauses.

10. Cookies

Our website uses cookies. We use Cookie Script to manage your consent for the use of cookies. You can find more information about the cookies we use and manage your preferences via the Cookie Script consent management platform accessible on our website. You can access and changer your consent choices at any tine by clicking the Cookie Policy link located at the bottom of every page on this website.

11. Links to Other Websites

Our website may contain links to other websites (including the InnStyle booking system which operates in an iframe but is effectively a third-party service). This privacy policy only applies to our website, so when you link to other websites or interact with external website and/or services, you should read their own privacy policies.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.  

13. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details in Section 1.  

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.The ICO's address:Information Commissioner's OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFHelpline number: 0303 123 1113ICO website: https://www.ico.org.uk  

‍

Ready to join us?

Book now to reserve your unique shepherd hut break.
Book your stay